with Holly McIIwain, Skilled Pro Academy
Proven Secrets to Create a More Profitable Irrigation Service Business
This live course is designed for owners and managers of landscaping and irrigation companies who want to streamline operations, improve customer communication, and empower their staff with efficient processes. By implementing the strategies taught in this course, business leaders can create a standardized approach that enhances professionalism, minimizes confusion, and ensures customer service consistency—without requiring constant managerial oversight.
Class Title: Proven Secrets to Create a More Profitable Irrigation Service Business
Key Topics Covered:
- Call Flow Process & Best Practices – How to structure initial customer interactions, set service expectations, and clearly define the technician’s role and the customer’s responsibilities.
- Service Scheduling for Profitability – Strategies to optimize technicians’ schedules, reduce downtime, and maximize revenue.
- Managing Customer Expectations & FAQs – Ensuring customers fully understand the service process, pricing, and next steps to minimize misunderstandings and callbacks.
- Standardizing Communication with Templates – A comprehensive list of essential templates to standardize customer communication, including phone scripts, email scripts, voicemail scripts, and FAQs, to synchronize messaging between the office and the field.
- Project Order & Documentation – Writing clear, standardized project orders to ensure efficiency and customer clarity.
By the end of this course, owners and managers will have the tools to structure and support their customer service representatives, call schedulers, and field technicians more effectively. With a standardized approach, staff will be able to handle common customer interactions and decisions independently, reducing the need for constant managerial oversight.
This interactive course provides the framework to improve operational efficiency, enhance customer satisfaction, and build a more profitable, professional service operation that drives referrals.